When you call or book service, we collect your name, phone number, service address, and a description of your water heater issue. If you email us, we keep that message and your email address so we can follow up.
Our website collects basic technical data automatically, like your IP address, browser type, device type, and the pages you visit. We also use cookies and similar tools as described below.
We use your contact details to schedule your appointment, send a technician to your home, provide an upfront price, and keep you updated on the job. We use your service address to route our team and confirm the work location.
We use website data to keep our site running smoothly, understand which pages help customers most, and improve our water heater repair services. We may send you a follow-up message about your repair or a reminder about maintenance, and you can opt out at any time.
Cookies are small files stored on your device that help our website remember your preferences and measure how visitors use our pages. We use essential cookies to keep the site working and analytics cookies to see which content is useful.
You can block or delete cookies in your browser settings. If you turn off cookies, some parts of our website may not work as well, but you can still call us at +1 303-879-0886 to book service.
We use third-party analytics tools, such as Google Analytics, to collect aggregated data about website traffic and user behavior. These tools may set their own cookies and receive your IP address and device information.
We may also use scheduling, mapping, or review platforms to manage appointments and show customer feedback. These providers only receive the information needed to perform their service, and we do not sell your personal information to anyone.
We share your information only with our own technicians and trusted service providers who help us run the business, like scheduling software or payment processors. They are required to protect your data and use it only for the services they provide to us.
We may disclose information if required by law, to respond to a legal request, or to protect the rights and safety of Littleton Plumbing Solutions, our customers, or the public. We do not sell or rent your personal information.
We keep your contact and service records for as long as needed to complete your repair, honor any warranty, and meet our legal and accounting requirements. When that period ends, we securely delete or anonymize your information.
Website analytics data is retained according to the settings of our analytics providers, typically for a limited period. You can ask us to delete your personal information sooner by contacting us using the details below.
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. This includes secure connections on our website and limiting access to your data to team members who need it to serve you.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you have concerns about sending information online, call us at +1 303-879-0886 and we will help you by phone.
You can ask us to access, correct, or delete the personal information we hold about you. You can also ask us to stop sending marketing messages, and we will honor your request promptly.
Colorado residents have additional rights under state privacy law, including the right to know what data we collect and to opt out of certain uses. To exercise any of these rights, contact us using the details below and we will verify your request.
Our services are meant for adults. We do not knowingly collect personal information from children under 13, and our website is not directed at them.
If you believe a child has given us personal information, contact us at +1 303-879-0886 and we will delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.
Your continued use of our website or services after a change means you accept the updated policy. If the changes are significant, we will make that clear on our website.